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Frequently Asked Questions.

We try to help our customers with all of their questions, and we have noticed that some questions are asked more frequently then others.  So, we have established our FAQ's.  Visit our How Do I..? section for any Technical Support questions you have.



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How Do I Add a New Customer?

How to Add A New Customer

click here to see the video

 

1. 

Go into the E-Commerce Station

2. 

Click on the Client Module

3.  The clients listing will appear.  Click on the + sign.

4.  A blank form will appear.  The first tab is billing information.

5.   Enter in the Company name is applicable.
6.   Status should be 'A' if this is an active customer. 
7.   R/A can be the salesman or the person who the customer usually talks to.
8.   Code is used if you have a classification of your customers
9.   Enter in address information
10.   Enter in contact information.  The email address is important because it will allow you to email invoices and reports to anyone in the software program who has an email address entered.
11.   There are two names allowed for billing.  This is if the billing name is different from the person who places the order.  That way you can keep both individuals on file.
12.   Category is if you categorize your customers
13.   Put 'R' residential address or 'B' for business address.  (If you make an order for this customer that information will default into the order module.
14.   Once you've filled out that information then you can go onto shipping.

15.   If the shipping address is the same as the billing address just click on the box that says: Duplicate from Physical Address.  Otherwise put in the correct information.

16.   Even if the Shipping address is the same as the billing, you can edit in this tab where you need to.
17.   If you are adding a new customer hit the + key or hit on the Client Listing tab.
18.   It will ask if you want to save changes.  Hit Yes and you have added a customer.