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Frequently Asked Questions.

We try to help our customers with all of their questions, and we have noticed that some questions are asked more frequently then others.  So, we have established our FAQ's.  Visit our How Do I..? section for any Technical Support questions you have.



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How Do I Use the Operational Control Record?

How to Use the 
Operational Control Record (OCR)

click here to see the video

The Operational Control Record (OCR) is what sets your defaults and lets you customize Book-It 2000.  It is the place that stores your company information and security settings.  It is a vital piece of Book-It 2000.

 

1. 

Go into the E-Commerce Station.

2.  Go to Utility.

3.   Click on the tab you need to change the settings on.  If you are new to the system please fill out your main information.  To understand each tab click on the category.
Main OCR
Security
Store Set Up
Shipping

Main OCR

1.   Company Name.  -- Your Company name.
2.   Telephone. -- Your telephone number
3.   Address 1. -- Your main street address or PO BOX number
4.   Address 2. -- Your second address such as a suite number
5.   City.  -- Your city.
6.   State/Region. -- Your state or region.
7.   Country. -- Your 3 digit country id such as a USA for United States of America or GER for Germany.
8.   Fax Number. -- Your fax number.
9.   Default Email Address. -- This is the email address that most people use like info@yourbusiness.com or support@yourbusiness.com.
10.   Contact First and Last Name. -- The name of the main contact at your business.
11.   Mail Servers: Incoming & Outgoing Mail Server.  -- For steps on how to find this click here.
12.   Account Name (Login Name). -- The account name can be for the login id for the default email address or it can be anyone's login id who is using the system.
13.   Password. -- This is the password for the account name or the login id.
14.   Date Format. -- Depending on what country you are in you can change the default settings of the date here